FREQUENTLY ASKED QUESTIONS

  • We take pride in handcrafting each and every piece of jewellery to order, ensuring meticulous attention to detail and personalized care. As all our products are made to order, Once an order has been placed, Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you. Delivery Window; Please allowed 20-25 business days for crafting and shipping. After processing, you'll receive an email with your tracking number for shipment. However, if you have a specific event or deadline in mind, please feel free to contact us. We are dedicated to accommodating your needs and will do everything we can to ensure your jewellery arrives on time. Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale.

  • We accept a variety of payment options, including Visa, MasterCard, American Express, Discover, Google Pay, PayPal, as well as wire transfers and ACH payments.

  • At the core of our ethos lies a dedication to excellence and durability in our offerings. We do not offer any discounts or promotional sales to uphold their intrinsic value. Our commitment is to deliver an unparalleled shopping journey, along with enduring products that stand the test of time, ensuring lasting value.

CLIENT SERVICES

  • We are dedicated to providing our customers the finest natural diamond jewelry, crafted in 18K gold. Our pieces feature only natural diamonds of G-H color and VS quality or better, ensuring exceptional brilliance and clarity. With a meticulous selection process based on quality, color, and grade, we maintain long-standing relationships with trusted suppliers. Our commitment to excellence extends beyond our own quality control. When you purchase directly from us, your product is made to order, ensuring that each piece is crafted with the utmost care and attention to detail. Rest assured, you're receiving a truly exceptional piece of jewelry.

  • All our sapphires boast AAA quality and are entirely natural. Sourced from South Asia, these gemstones remain untouched by any treatments or heat. Crafted with meticulous care and precision, our sapphires retain their inherent qualities, ensuring each piece of jewelry is truly exceptional. They serve as a testament to our unwavering dedication, encapsulating nature & essence within every stone.

GEMSTONES WE USE

  • Transparency and honesty are fundamental principles in our business. To uphold these values, each purchase offers the option for a certificate of authenticity. This certificate provides detailed information about the quality of the diamonds used in your unique piece. Contact us to know more.

  • We understand that some customers prefer GIA-certified diamonds or gemstones. Please note that GIA certification incurs an additional fee, which is why we do not certify every gemstone. However, larger diamonds featured in our collections are certified. Rest assured, we stand behind the quality and authenticity of all the gemstones we use. Should you have any questions or require further information, our dedicated team is always available to assist you.

CERTIFICATION

  • All items marked as final sale are custom-made to order according to your size and specifications. Therefore, these items are not eligible for returns or exchanges. Final sale items will be clearly designated in the product description.

    While we strive for customer satisfaction, we only allow exchanges in the event of sizing issues. Exchanges for reasons other than sizing are not accepted. We are committed to ensuring that our clients are fully satisfied with our products and services. However, please note that exchanges are only permitted for items with sizing issues and not for changes of mind. For our domestic customers, returns or exchanges are complimentary.

    To initiate a return or exchange, please adhere to the following guidelines:

    1.Ensure that the tag remains attached and intact, without any modification or tampering.

    2.Return the piece in its original condition, showing no signs of wear.

    3.Include the original packaging with the return.

    For international returns or exchanges, a shipping and handling fee will be applied. Please note that shipping costs, taxes, and duties from the initial purchase will not be refunded.

    To begin the return or exchange process, please contact us with your order number and the reason for your request. Our team will respond shortly. Himani Banodha reserves the right to refuse any return or exchange if the item appears damaged or shows signs of wear, even if the tag is still attached, at the sole discretion of Himani Banodha.

RETURNS/ EXCHANGES:

  • To provide our valued customers in India with the best possible experience, we offer complimentary shipping via FedEx delivery and required a signature upon delivery.

  • To ensure a seamless experience for our international customers, we utilize a third-party system to calculate duties and taxes in your country during checkout, ensuring that your order is delivered directly to your door. We ship all orders via FedEx delivery and require a signature upon delivery. Himani Banodha cannot be held liable for any lost packages once tracking indicates they have been signed for and delivered, or for any delays caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather-related circumstances. To mitigate fraud, we are unable to change the delivery address once the item has been shipped and a tracking number has been issued. Additionally, anyone who refuses the package will incur shipping charges for both directions.

SHIPPING & DELIVERY

  • Your precious jewel is a testament to exquisite craftsmanship and enduring beauty. To ensure its longevity and brilliance, it is essential to handle it with care. In the event of any accidental impact or signs of damage, we advise refraining from wearing it until it has been examined by an expert from our team. Our specialists will meticulously inspect the stone settings, clasp functionality, and aesthetic details of your jewel. Any missing components will be replaced, and broken parts will be expertly repaired or reconstructed to restore your jewellery to its former beauty. After assessing the required service, you will receive a quotation. Upon your approval, the service will be promptly carried out.

  • Our resizing service is available for bracelets, necklaces, chains, or rings, allowing for adjustments to be made to the size of the item while maintaining its aesthetic appeal, comfort, and quality. However, certain pieces with intricate designs cannot be resize. For specific advice and resizing specifications for each model, please consult our concierge. Additionally, our expert team can adjust earring clips to enhance comfort by altering clip tension and gap, ensuring a secure hold on the earlobe. Furthermore, posts can be added or removed on most models as needed.

  • Restore the radiant glow of your beloved pieces with our complimentary cleaning and polishing service, tailored to rejuvenate gemstones and precious metals. Simply cover the shipping costs, and this service is available to both domestic and international clients alike. To begin the process, please contact us.

CARE & REPAIR

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